Desktop support technicians provide technical assistance to business users in the form of diagnosing, troubleshooting and resolving computer system issues or queries. They are also responsible for installing and maintaining hardware and software, ensuring that technology is up to date and running properly. They provide help with both hardware and software problems, as well as helping end-users understand the system. As a desktop support technician, you will need to be highly knowledgeable about computer systems, network systems and applications, and have the skills and experience needed to diagnose and solve any issues that may arise. In this blog post, we will discuss the role of a desktop support technician, the skills needed, and the benefits of the job. We will also provide some tips and resources to help you succeed in your career as a desktop support technician.
What does an IT Desktop Support, Analyst, Level 2 Technician do?
What do you need to be a desktop support technician?
- Bachelor’s degree in Computer Science or related field.
- Prior experience in desktop support technician or similar role preferred.
- Proficient in MS Office and IT-related applications.
- Effective time-management skills.
- Detail-oriented.
- Excellent communication and coordination skills.
Is a desktop technician a good job?
Yes, for many people, a career in desktop support is a good choice. People just starting out in big tech would do well in this position. Despite the lower pay compared to other tech jobs, this position is crucial for advancement in the industry.
What do support technicians do?
IT professionals set up, examined, and corrected the hardware and software in a computer system. It’s often considered an entry-level position. An IT specialist offers a wide range of services to support, maintain, and repair the computer systems’ hardware and software for an organization.
How do I become a desktop support?
- Earn a bachelor’s degree. …
- Gain a professional certification. …
- Gain experience with operating systems. …
- Show your customer service skills. …
- Prepare your resume. …
- Seek technical support positions.
What skills do you need to be a desktop support technician?
- Active Directory.
- Analysis skills.
- Communication skills.
- Computer networking.
- Customer service.
- Customer support.
- DHCP.
- DNS.
Is desktop support a good career?
Yes, for many people, a career in desktop support is a good choice. People just starting out in big tech would do well in this position. Despite the lower pay compared to other tech jobs, this position is crucial for advancement in the industry.