MetroPCS® Support and FAQs

How to disable MetroZone only for Metro Pcs phones

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Can I pay for more than one month at a time?

Yes. Pay in advance for as many months as you wish for all account types. Your account balance will reflect a credit until it is time to make another payment. During the time that your account has a credit balance, you will not receive a text message payment notification, since no payment is due.

  • AutoPay is the easiest way to make your MetroPCS payment because it allows an automatic debit to be made each month to a debit/credit card. AutoPay is a payment method available in eWallet in My Account.
  • My Account allows you to pay using debit/credit card or MetroPCS Payment Card. Youll have the option to store the debit/credit card information in eWallet so you wont have to re-enter it each time you want to use it.
  • Express Pay lets you pay without signing in to My Account. Youll have the option to save the debit/credit card information used in Express Pay to an eWallet at the end of your transaction. If you elect to not do that, you WILL have to re-enter the information the next time you use it.
  • PHONE:

  • Dial *99 to pay through our automated system.
  • Dial 888-8metro8 for Customer Service.
  • Use the MyMetro app for debit/credit card payments.
  • STORE:

  • MetroPCS store
  • MetroPCS store payment machine
  • MetroPCS store drop box
  • Authorized Payment Center
  • MAIL:

    Mail your payment to:

    MetroPCS Wireless, Inc. PO Box 5119 Carol Stream, IL 60197-5119

    Is there a grace period for making payments?

    In order to ensure continued use of your MetroPCS service, you must pay for the service by your due date. If you do not pay for your service by the due date, your service will be suspended until the payment is made.

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