DoorDash is a popular online food delivery service that allows you to order food from your favorite restaurants and deliver them directly to your doorstep. DoorDash is currently available in the US, Australia, and Canada. It is the largest food delivery service in the United States with a huge market share of about 56%. DoorDash connects local consumers and local restaurants with delivery made possible by independent contractors. DoorDash claims they are doing about 800,000 deliveries every day and working with 245,00 merchants.
Customers can place their orders on doordash.com or through the DoorDash app available on iOS or Android mobile devices. After an order is placed, the store/restaurant (merchant) receives it via their choice of order protocol. There are a few types of order protocols they can use, including email, fax, or the order manager app on a tablet. DoorDash also supports multiple Point of Sale (POS) providers and can integrate with the POS system of the merchant. If they choose to integrate their store through Point of Sale, they can also have orders flow directly flow to their register or kitchen.
The delivery drivers that work for DoorDash are called Dashers. After the order is ready, the Dasher (driver) gets a notification on the app and can choose if they want to deliver the order. They get a guaranteed minimum amount of money for each delivery and can receive tips from the customers as another source of income.
In July 2019, DoorDash was accused of withholding tips given by customers to their delivery drivers. When a customer added a tip on top of the required amount, instead of it going directly to the driver, it first went to the company to cover the guaranteed minimum of the driver. Drivers then only received the part of the tip that exceeded the minimum payment. Due to this unethical business process, DoorDash faced a class-action lawsuit for a “materially false and misleading” tipping policy and ultimately was forced to pay a settlement of $2.5 million. DoorDash was also pressured to revise its policy after this altercation.
In April 2020, DoorDash was accused of using monopolistic power. DoorDash only listed restaurants on their app if the restaurant owners signed contracts that included clauses that require prices to be the same for dine-in customers as well as customers receiving delivery, This meant that the owners had to subsidize the cost of delivery fee from their end. DoorDash was also accused of charging an exorbitant amount of money from the restaurant owners for partnering with DoorDash. DoorDash charges 13 to 40% of the revenue which is quite an absurd amount considering the thin margins restaurants make which is about 3 to 9%.
Because of all these underlying controversies, DoorDash doesn’t seem like the perfect platform it advertises itself to be. Do you keep facing slow delivery of your orders or the service wasn’t as good as you expected it to be, or you are not earning enough as a Dasher, then it may be time for you to switch. If you do not wish to continue being associated with such a company that abuses its userbase, you may want to delete your account and part ways with the company for good. You might also want to look into other platforms that respect their users, have better pay, and have better security measures in place.
When you deactivate your account, your profile will be deleted and you will no longer be able to log into your account using the DoorDash app or the website to use its services. But you can still be able to reactivate your old account if you wish to. Then you will be able to use the same account to log in and continue using its services.
When you unsubscribe from Dashpass, you will avoid being charged for the next subscription period. But you must cancel at least 1 day before the next scheduled subscription renewal date (e.g. if the renewal date is December 25, you must cancel by 11:59:59pm on December 24). After canceling your subscription, your DashPass privileges will still be valid till the end of the current billing period. But if you cancel your subscription during the trial period, your privileges will be terminated immediately.
If you are unable to remove your payment method, be sure to add another payment before you remove one of them. DoorDash requires you to have one active payment method i.e. default card at all times. So be sure to replace the one you are about to delete with another payment method and you are good to go.
- Visit DoorDash on Your Web Browser. The first step is to visit DoorDash’s website. …
- Login to Your Account. To delete your account on DoorDash, you have to log in to it. …
- Visit the Menu Icon. …
- Click “Account” …
- Choose the Manage Your Account Icon. …
- Delete the DoorDash Account.
How to Delete a Doordash Account
How to delete your DoorDash account when you no longer use the delivery service
However, you cant do it through the mobile app. You have to log in to your account on a web browser. Before deleting for good, DoorDash also gives you the option to download your data, which includes order information and receipts. Its also important to cancel your DashPass — DoorDashs subscription service where users get unlimited free deliveries on orders over $12 for $9.99 a month — before deleting.
How to appeal for reactivation of account deactivated by DoorDash?
If you were deactivated as a Dasher by DoorDash, it is possible to get your account reactivated by appealing to the DoorDash team. But you might not always get reactivated as it depends on why you got deactivated in the first place.
The first method to get reactivated is to contact Customer Support at https://help.doordash.com/dashers/s/contactsupport and fill in the form by describing your situation to the support staff. They will get back to you and let you know if it is possible to get your Dasher account reactivated.
Another way is to go to your local DoorDash office and speak to the support staff directly and request them to get your account reactivated. And remember to be firm but respectful to the staff and tell them you want to be reinstated as a Dasher. Do not ask if you can get your account reactivated but tell them that you want to get your account reactivated. Best of luck because it depends on how you handle the situation. Remember to be calm, composed, and respectful while you make your case and you just might get reinstated as a Dasher.
DoorDash can send you notifications in various ways like app notifications, text messages, and as email notifications.
If you don’t want to receive notifications from the DoorDash on your phone, you need to uninstall the app from your device. If you are receiving text messages from DoorDash on your phone, reply “STOP” to one of them and the series of annoying messages will stop. And if you get email notifications from DoorDash on your associated email address as well, go to the email in question, scroll to the bottom of the page and then click on Unsubscribe. You will now be unsubscribed from all future emails from DoorDash.