What to do if you can not send or receive pictures messages (MMS) in Samsung devices
Correct Answer: MMS stopped working over Wi-Fi.
We are sorry to read that you are still having issues with MMS messaging over Wi-Fi, cc8941. We want to get this issue resolved for you. You mentioned that you are using the Textra app. Are you having the same issues with the stock messaging app? We would suggest you uninstall the Textra app and the Verizon messages app and testing MMS messages with the stock messaging app. If you cannot uninstall the Verizon Messages app, disabling it will work as well.
The past few weeks for some reason text works fine but I cannot send MMS over Wi-Fi. I can receive them just not send them. I actually did a factory reset on my phone and it didnt help so I did a factory reset on my router and it helped for about an hour. Ive already talked to Verizon and AT&T who is my DSL provider and no one can figure it out. Ive temporarily switch to the Verizon messaging app but Im having other issues with it although the MMS is working. I would rather use Textra or the stock Samsung app.
We understand the need of having an application that works properly for you, while MMS do require for you to have your data on since the data information is sent through your line, what is the error message you get when you try to send the message? Paloma_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thanks for clarifying that your messages used to work fine over WiFi with data off. I understand that you have 1X signal at home (as per your previous message) and this is why you use WiFi to send your messages. Regardless of the 1X signal in your home, are you able to send messages over WiFi if you turn your devices data on? Are you using the Verizon Message+ (http://spr.ly/6582DW8I2) application?
I have a Galaxy S9 Plus. Normally I use the stock messaging app or Textra. For the past couple of months Ive been using Textra no problem over Wi-Fi. Since I have Wi-Fi calling enabled SMS and MMS are sent over my Wi-Fi networks as I only have 1x signal in my house. I had the S8 plus before this and Ive been using it for over a year.